Refund policy

Return & Refund Policy

Due to hygiene and personal-use considerations, YINDULGE does not accept returns or exchanges for change of mind, preference, or if the product has been opened or used.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at yindulge25@gmail.com as soon as possible after delivery.

Please include your order number and clear photos or video showing the issue. We may request additional information to assess the claim.

Where a product is confirmed to be defective, damaged on arrival, or incorrectly supplied, YINDULGE will provide an appropriate remedy, which may include a replacement, repair, price reduction or refund, as applicable.

Products must not be returned without contacting us first and receiving return instructions.

Change of mind

We do not accept change-of-mind returns or exchanges for opened or used intimate products.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.